Terms & Conditions

01. Operator and scope

These terms describe the personal shopping service at fromkoreawithlove.com, using the trading name From Korea With Love.

경기도 부천시 원미구 소향로 225, 디아뜨갤러리3 B동 709호, 14548, 대한민국

Email: info@fromkoreawithlove.com

Before taking paid orders: confirm the contracting party, legal form, registration details and any applicable online-sales registration/contact disclosures. Jeon Jinsoo are the proposed joint operators. These terms do not establish a partnership, incorporation or allocation of liability between them.

The final terms, together with the accepted quote and any separately agreed research instruction, will describe the service you purchase. Mandatory consumer rights remain unaffected.

02. Your customer account

A free customer account is required before submitting a request. You can register with email or Google. The first Google registration creates a website account; later sign-ins access that account. Membership is not a paid subscription.

Use accurate contact details, keep access secure and tell us if you suspect unauthorised use. You must be an adult with legal capacity to enter the transaction. For gifts, provide accurate recipient information and only information you are entitled to share.

A request is an enquiry, not an automatic purchase. We may decline a request we cannot lawfully or practically fulfil. Creating an account does not guarantee product availability.

03. Five services, no package caps

There is no package limit on product count, quantities or number of shops for any service. We still check availability, budget, lawful sourcing and shipping eligibility. These checks do not create an undisclosed numerical package cap.

Product prices, Korean domestic delivery and international shipping are additional. The purchasing percentage applies to the product subtotal, not to shipping. Taste Match and Gift Concierge include purchasing in their fixed fee; no extra purchasing percentage is added. Standard packaging is included.

Research scope and any selection revision arrangements are agreed before paid work begins. Find it pays for agreed research rather than a guaranteed successful match. Any research fee remains subject to proper authorisation, performance and applicable cancellation rights.

04. Requests, approval and contract

1. Select your service and submit the product, preference or gift details from your account.
2. We review the request and clarify missing details. Before chargeable research begins, we confirm the task, fee and obtain your express authorisation.
3. For purchases, you receive an itemised quote listing the products, service charges and available shipping options, with a validity period.
4. You select shipping, review the total, accept the quote and proceed to payment. The proposed purchase-service contract is formed on successful payment of an accepted, valid quote; we then issue confirmation.

We do not buy substitutes or increase your agreed total without your approval. An expired quote or unavailable item may require a revised quote. If we cannot fulfil an item after payment, we will contact you about an approved alternative or refund the unfulfilled amount and any charges no longer due.

Confirm the contract-formation wording against the live checkout and the legal purchasing model. State in the final quote whether we purchase in our own name or as your disclosed agent, and identify the goods seller where relevant. Calling the service an “agent” must not be used to remove consumer rights.

05. Prices and payment

Quotes and charges are in USD. PayPal handles payment; any currency conversion offered by PayPal or your payment provider follows that provider’s terms. We do not store card credentials in the request form.

The quote must show the products, service fees, domestic delivery, chosen international shipping and any taxes we are required to collect. Import duties, destination taxes and customs-handling charges not collected by us may be charged separately by the destination authorities or carrier; the quote must identify that treatment before you pay.

We purchase goods after approval and successful payment. There is no automatic recurring charge. A separately authorised research payment, if introduced, must be documented and reconciled so the same fee is not charged twice.

The current quote plugin does not automatically deduct earlier service payments. Keep research billing consistent with the actual workflow; confirm tax treatment and do not represent a tax-disabled checkout as legally tax-exempt.

06. Delivery, customs and gifts

You choose from the available shipping options directly in the quote. Not every destination or product supports both Standard and Express. Transit estimates begin after dispatch unless the quote says otherwise; sourcing and preparation time are stated separately.

Tell us about a birthday or other deadline before approving a gift request. A preferred arrival date is not a guaranteed delivery date unless we expressly agree to that commitment.

We check quantities and prepare the parcel. After dispatch, we provide tracking details. Product packaging may carry Korean labels. Product restrictions, ingredients and suitability must be reviewed before a purchase is confirmed; we cannot promise that every requested item can be exported or imported.

Provide an accurate address and any legitimately required customs information. We use accurate customs descriptions and values. If an address error or failure to complete customs steps creates avoidable extra costs, we will explain them and seek agreement where appropriate; mandatory rights and responsibility for our own errors remain intact.

Any risk-transfer rules imposed by applicable consumer law take priority. Dispatch alone does not automatically transfer all loss or damage risk to the consumer.

07. Changes, cancellations and refunds

Contact info@fromkoreawithlove.com promptly with your request/order number if you want to change or cancel. Before paid work or a purchase is authorised, you may withdraw an enquiry without a service charge.

After authorisation, we review what has been performed, purchased or dispatched and any applicable withdrawal rights. A shop’s refusal to accept a return does not override rights you have against us. We do not impose a blanket “all sales final” or “all fees non-refundable” rule.

Refunds are processed through the original payment method where possible, within the applicable deadline. We explain the calculation, including any legally permitted charge for work already performed. The treatment of goods, service fees and delivery charges depends on the reason for the refund and applicable law.

Confirm the return destination and the costs customers must be told before contracting, particularly international return costs. The business contact address above must not be assumed to be the parcel-return address without confirmation.

08. Statutory consumer rights

If EU/EEA withdrawal rules apply, distance contracts generally allow 14 days to withdraw: normally from receipt for goods, or contract conclusion for services. Email an unequivocal cancellation statement to our contact address. You may use: “I withdraw from my contract for [goods/service], ordered on [date], received on [date if applicable], order [number]. Name and address: [details].”

Starting a service during that period requires your express request where legally required. A proportionate fee or loss of the service withdrawal right applies only when the relevant statutory conditions are met. Approval of general terms alone is not a substitute for those requirements.

Statutory exceptions may cover genuinely personalised goods, rapidly perishable goods or certain unsealed hygiene items. A curated selection is not automatically personalised manufacture. Applicable refund and return deadlines, costs and exceptions must be explained before purchase. Korean and other applicable mandatory consumer rights also remain intact.

Complete the destination-specific withdrawal information and any required online withdrawal function before launch. The email link on this page is not such a function. Do not promise that the current portal already implements it.

09. Problems with your order

If items are missing, wrong, damaged or otherwise not as agreed, contact us with the order number and a description. Photos of the item and packaging can help us investigate; the lack of a photo does not automatically remove your legal rights.

We will review the issue and provide the remedy required by the agreement and applicable law. Where we are legally responsible, we do not make your remedy depend solely on a supplier’s decision or a carrier insurance payment.

These terms do not exclude responsibility that cannot lawfully be excluded, including fraud, deliberate misconduct and mandatory obligations concerning unsafe or non-conforming goods. These terms contain no blanket liability cap.

10. Your content and use of the site

Only send pictures, links and other material you are entitled to share. You permit us to use your submitted material to assess and fulfil your request and provide related support; this does not grant permission to publish your pictures in advertising.

Do not use the service for unlawful goods, fraud, harassment or interference with the website. We may restrict access where reasonably necessary to address misuse, while preserving applicable rights concerning existing paid orders and refunds.

Our Privacy Policy explains how we handle account, request and transaction information. Optional analytics consent is separate from acceptance of purchase terms.

11. Changes and resolving concerns

We may update these terms for future transactions. Changes do not retrospectively alter an accepted quote without agreement or a lawful basis.

Contact us first so we can try to resolve a concern. These terms do not require consumers to give up mandatory rights, competent courts or applicable complaint routes in their country. These terms contain no exclusive Korean-court clause or compulsory arbitration requirement.

Before publication, confirm applicable governing-law wording, business disclosures, complaint routes and the final operator details with a qualified adviser familiar with Korean operations and the intended customer markets.